S.M.Recovery 24/7 (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our services or visit our website.
1. Information We Collect
We may collect and process the following information:
Personal details such as your name, phone number, and email address when you contact us.
Vehicle details such as make, model, and registration when booking recovery or towing.
Location information when you provide pickup and drop-off addresses.
Payment information if you complete transactions with us (processed securely via third-party providers).
Technical data such as IP address, browser type, and cookies when you visit our website.
Call recordings when you contact us by phone. These recordings are kept for training, monitoring, service quality, and crime prevention purposes.
2. How We Use Your Information
We use your personal data for the following purposes:
To respond to enquiries and provide recovery and towing services.
To process payments securely.
To improve our services and website functionality.
To train staff, monitor service quality, and prevent or detect crime through call recordings.
To comply with legal obligations and for record-keeping.
To communicate important updates about our services.
3. Sharing Your Information
We only share your information when necessary:
With our drivers and staff to complete your recovery or towing request.
With secure third-party payment processors.
With law enforcement agencies if required for crime prevention or detection.
Where required by law or regulatory obligations.
We do not sell, rent, or trade your personal information.
4. Data Retention
We will only keep your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Call recordings are normally retained for up to 12 months, unless required longer for legal, training, or crime prevention purposes.
5. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your data where applicable.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below.
6. Cookies
Our website may use cookies to improve functionality and user experience. You can control cookie settings through your browser preferences.
7. Data Security
We take reasonable measures to protect your personal data, including call recordings, from loss, misuse, or unauthorised access.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
SM Recovery 24/7
Phone: 07947 797857
Email: s.m.recovery@hotmail.co.uk
Website: smrecovery247.co.uk