FAQ

Frequently Asked Questions

Vehicle Recovery Services

The time depends on the vehicle’s situation. If we know the exact problem, such as engine issues, the vehicle not rolling, or being stuck in gear, we can give you a quicker and more accurate quote. The clearer the details we have, the faster we can send the right recovery truck.

On average, we aim to collect within 30-60 minutes. If we have the correct vehicle description, we can load and collect much faster. For example, if we aren’t told the car is stuck in gear, we might not bring the right tools, which can delay the process. Providing full details upfront helps us collect your vehicle as quickly as possible.

Yes – our recovery team works around the clock, every day of the year.

We recover cars, vans, light commercial vehicles, and motorcycles.

Yes – we can collect vehicles from driveways, car parks, or any accessible location.

Booking & Pricing

You can book by calling us or sending a WhatsApp message. We’ll confirm your booking and give you an estimated arrival time.

We accept cash, debit/credit cards, bank transfers, Google Pay, and Apple Pay. When we send you the confirmation link for payment, you can choose to pay with Google Pay, Apple Pay, or simply add your own card details securely.

Prices depend on your location, the drop-off distance, and the condition of your vehicle. Knowing details such as engine problems, if the car won’t roll, or if it’s stuck in gear helps us give you an accurate and quicker quote. Call us or message us on WhatsApp for an instant price.

Accident Recovery and storage

Yes – we can collect accident-damaged vehicles and deliver them to your chosen location.

 

Yes – we can deliver your vehicle to your preferred garage, repair shop, or storage facility.

 

Yes – we can liaise with your insurer if required to make the recovery process smoother.

No. If you’re fully comprehensive insured, we can recover your vehicle and store it safely in our yard at no cost to you. Your insurance will cover the recovery and storage fees, and your insurer will arrange collection of the vehicle directly from our yard.

Long-Distance Transport

Yes – we offer long-distance vehicle transport to anywhere in the UK.

 

Absolutely – we can schedule a transport date and time that works for you.

 

Yes – we can load and transport vehicles that are not in working condition.

 

Still need help?